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General FAQ

Find answers to commonly asked questions about Easy Fitness Booking.

Getting Started​

What is Easy Fitness Booking?​

Easy Fitness Booking is a gym management platform that helps gym owners, trainers, and members manage personal training schedules, memberships, and more.

How do I create an account?​

Accounts are created by gym owners or administrators. If your gym uses Easy Fitness Booking, you'll receive an email invitation to set up your account.

What browsers are supported?​

Easy Fitness Booking works in all modern browsers:

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

Is there a mobile app?​

Currently, Easy Fitness Booking is a web-based application optimized for both desktop and mobile browsers. A dedicated mobile app is on our roadmap.

Account & Access​

I forgot my password. How do I reset it?​

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for reset instructions

Why can't I log in?​

Common reasons:

  • Incorrect email or password
  • Account not yet activated
  • Account deactivated by gym owner

Contact your gym if you continue having issues.

Can I change my email address?​

Contact your gym administrator to update your email address.

Using the System​

How do I book a session?​

  1. Log in to your account
  2. Navigate to the Calendar
  3. Find an available time slot
  4. Click to book

See detailed booking guide →

Can I cancel a booking?​

Yes, but cancellation policies vary by gym. Check with your gym for their specific policy regarding cancellations and any applicable fees.

How do I see my remaining sessions?​

Your session balance is visible on your dashboard and in the Membership section of your profile.

Technical Questions​

Is my data secure?​

Yes. Easy Fitness Booking uses:

  • Encrypted connections (HTTPS)
  • Secure authentication
  • Regular security updates
  • Compliance with data protection standards

Can I export my data?​

Contact your gym administrator for data export requests.

More Help​

Can't find your answer? Check these resources:

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