Booking FAQ
Questions about scheduling and managing your personal training sessions.
Booking Sessions
How do I book a session?
- Log in to your account
- Go to the Calendar
- Find an available slot
- Click to book
- Confirm your booking
Why can't I see available times?
Possible reasons:
- The trainer hasn't set their availability
- All slots are fully booked
- You don't have remaining sessions in your package
- The calendar is showing a different date/week
Can I choose my trainer?
This depends on your gym's setup. Some gyms allow trainer selection, while others assign trainers automatically.
How far in advance can I book?
Booking windows are set by your gym. Check with them for their specific booking policy.
What if no times work for me?
Contact your gym directly. They may be able to:
- Add additional availability
- Suggest alternative trainers
- Arrange special scheduling
Managing Bookings
How do I cancel a booking?
- Go to your upcoming sessions
- Find the session you want to cancel
- Click Cancel
- Confirm the cancellation
Your gym may have cancellation deadlines (e.g., 24 hours notice). Late cancellations may count as used sessions.
Can I reschedule a session?
To reschedule:
- Cancel your current booking
- Book a new time slot
Some gyms may offer direct rescheduling - check with yours.
What if I'm running late?
Contact your trainer or gym as soon as possible. They'll let you know if the session can continue or needs to be rescheduled.
What happens if I miss a session?
No-show policies vary by gym. Typically, missed sessions without notice may count as used sessions.
Calendar & Schedule
How do I see my upcoming sessions?
Your upcoming sessions appear on:
- Your dashboard
- The Calendar view
- Email confirmations/reminders
Can I sync with my personal calendar?
Check if your gym has enabled calendar sync. This allows you to add sessions to Google Calendar, Apple Calendar, etc.
Why did my booking disappear?
Possible reasons:
- It was cancelled (by you or the trainer)
- The session already occurred
- There was a scheduling conflict
Contact your gym if you believe there's an error.
Trainers & Sessions
Can I request a specific trainer?
Contact your gym about trainer preferences. Availability may vary.
What if my trainer is sick?
Your gym will typically:
- Notify you of the cancellation
- Offer to reschedule
- May offer a substitute trainer
How long are sessions?
Session length depends on your package and gym policies. Common durations are 30, 45, or 60 minutes.
Reminders & Notifications
Will I get booking reminders?
Yes, you'll receive email notifications for:
- Booking confirmations
- Upcoming session reminders
- Cancellations or changes
How do I change notification settings?
Check your account settings or contact your gym about notification preferences.
More Questions?
Ready to streamline your gym?
Start managing bookings, personal training, and memberships in minutes.
Start Your Free Trial →No credit card required