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Account FAQ

Questions about managing your Easy Fitness Booking account.

Login & Access​

How do I log in?​

  1. Go to your gym's Easy Fitness Booking URL
  2. Enter your email address
  3. Enter your password
  4. Click "Sign In"

I forgot my password​

  1. Go to the login page
  2. Click "Forgot Password"
  3. Enter your email address
  4. Check your email for reset instructions
  5. Create a new password

Why am I locked out?​

Account lockouts can occur after multiple failed login attempts. Wait a few minutes and try again, or use the password reset option.

Can I stay logged in?​

Session length depends on your gym's security settings. For security, sessions typically expire after a period of inactivity.

Profile & Settings​

How do I update my profile?​

  1. Log in to your account
  2. Navigate to your Profile
  3. Click "Edit" or the edit icon
  4. Update your information
  5. Save changes

What profile information can I change?​

Typically you can update:

  • Phone number
  • Address
  • Emergency contacts
  • Communication preferences

Your email address and name may require admin assistance to change.

How do I change my password?​

  1. Go to your Profile settings
  2. Find "Change Password" or "Security"
  3. Enter your current password
  4. Enter and confirm your new password
  5. Save

Can I change my email address?​

Contact your gym administrator to change your email address.

Account Setup​

I received an invitation but it expired​

Contact your gym to request a new invitation link.

What documents do I need to complete?​

During first-time setup, you may need to complete:

  • Profile information
  • Liability waivers
  • Health questionnaires
  • Emergency contact forms

Your gym determines which documents are required.

The setup process is stuck. What do I do?​

Try these steps:

  1. Refresh the page
  2. Clear your browser cache
  3. Try a different browser
  4. Contact your gym for assistance

Security​

Is my account secure?​

Yes, Easy Fitness Booking uses:

  • Encrypted passwords
  • Secure connections (HTTPS)
  • Session management
  • Account lockout protection

Someone else is accessing my account​

Immediately:

  1. Change your password
  2. Contact your gym
  3. Review your account activity

How do I delete my account?​

Contact your gym administrator to request account deletion. Data retention policies may apply.

Notifications​

How do I manage email notifications?​

Check your account settings for notification preferences. Options typically include:

  • Booking confirmations
  • Session reminders
  • Marketing communications

I'm not receiving emails​

Check:

  • Your spam/junk folder
  • That your email address is correct
  • Email notification settings

Contact your gym if issues persist.

Multiple Gyms​

Can I have accounts at multiple gyms?​

Each gym has its own Easy Fitness Booking instance. You would have separate accounts for each gym.

Can I transfer my account to another gym?​

Accounts are gym-specific and typically cannot be transferred.

Need More Help?​

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