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Billing FAQ

Questions about payments, memberships, and billing.

Payments​

What payment methods are accepted?​

Easy Fitness Booking uses Stripe for payment processing, which accepts:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Apple Pay and Google Pay (where supported)

Is my payment information secure?​

Yes. Payment information is processed securely through Stripe. Your card details are never stored on Easy Fitness Booking servers.

How do I update my payment method?​

Contact your gym administrator to update your payment information, or use the self-service option in your account settings if available.

Will I get a receipt?​

Yes, receipts are automatically sent via email after each purchase.

Memberships & Packages​

How do I purchase a PT package?​

  1. Log in to your account
  2. Navigate to Memberships
  3. Select a package
  4. Complete payment

If online purchases aren't available, contact your gym directly.

Do my sessions expire?​

Session expiration depends on your gym's policies and the package you purchased. Check your membership details for expiration dates.

Can I transfer my sessions to someone else?​

Session transfers are at your gym's discretion. Contact your gym to ask about their transfer policy.

What happens to unused sessions?​

Unused sessions typically expire based on your package terms. Check with your gym about their policy on unused sessions.

Refunds & Cancellations​

Can I get a refund?​

Refund policies are set by individual gyms. Contact your gym directly for refund requests.

How do I cancel my membership?​

Contact your gym administrator to cancel your membership. Cancellation terms depend on your membership agreement.

What if I was charged incorrectly?​

Contact your gym immediately. They can review the charge and issue corrections if needed.

Pricing​

How much does Easy Fitness Booking cost?​

Pricing for PT packages and memberships is set by your gym. Contact them directly for pricing information.

Are there hidden fees?​

Easy Fitness Booking doesn't add hidden fees. All pricing is determined by your gym.

Invoices & History​

How do I view my purchase history?​

  1. Log in to your account
  2. Navigate to your profile
  3. Select "Membership" or "Payment History"

Can I get an invoice for my employer?​

Contact your gym for invoices. They can provide documentation for expense reimbursement.

Still Have Questions?​

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