Return Credits When Classes Are Cancelled

"Class cancelled. Who gets their credit back?"

That should not depend on who is working the front desk.

When a class is cancelled, the system needs to know who was booked, which credits were used, and how those credits should be returned.

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Class Credits Need Rules

Class management is not just attendance.

Every class booking can affect:

• Member credit balances
• Class capacity
• Waitlists
• Trainer or instructor schedules
• Cancellation messages
• Invoice history
• Refund eligibility

If a class is cancelled but the credit logic is manual, staff has to repair the account after the schedule changes.

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The Credit Should Return To The Right Place

Returning a credit is not always the same as adding one to the balance.

The cancelled class may have used:

• A weekly membership credit
• A class pack credit
• A bonus credit
• A credit that was close to expiry

The return should preserve the original source and rules. Otherwise, a cancellation can accidentally extend expiry, change value, or make later refunds harder to calculate.

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The Member Should See A Clear History

Members are more patient when the account makes sense.

If a class is cancelled, the member should be able to see that the class was cancelled and the credit was returned. Staff should see the same thing.

That removes the "I think I lost a credit" conversation before it starts.

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How Easy Fitness Booking Handles It

Easy Fitness Booking keeps class bookings connected to the credits that paid for them.

When a class is cancelled, the system can return credits according to policy and keep the event tied to the member account and invoice history.

For related booking and cancellation behavior, see How Booked Sessions Are Handled and Booking Classes.

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The Simple Rule

Cancelling a class should update the roster and the member account together.

If staff has to fix credits afterward, the class workflow is not complete.

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